About Our Services:
Paratransit Services is one of six transportation brokers contracted by the Washington Health Care Authority (HCA) to provide Medicaid Transportation and associated services. Paratransit Services currently operates in nine Washington Counties and their call center is located in Bremerton Washington.
To use this service, you must be a current eligible client on WA State Medicaid/Applehealth . If you have not used our services previously, you will need to provide us with your Medicaid/Applehealth ProviderOne number so we may determine your eligibility. Your Medicaid/Applehealth insurance is used to pay for this transportation services. There is no out of pocket cost to you. You must have no other way to get to/from your appointments; as we are considered a last means of transportation.
Who is eligible?
Our call center is available to receive trip requests between 8:00 am and 5:00 pm, Monday through Friday.
Please call our office at least 2 business days before your prescheduled appointment. For ride requests, we can schedule up to 2 weeks in advance through the call center and up to 30 days for fuel, reimbursement, ferry and bus funds. If you have already established client with us, you may be able to use our online scheduling option and can schedule up to 30 days in advance for all types of transportation.
We do require a minimum of 2 business days’ notice for prescheduled appointments. If we are able to verify that your appointment was just scheduled within the last 2 business days AND is considered medically urgent, we may try to schedule short notice services; but cannot guarantee transportation, especially on short notice requests.
How do I schedule a ride?
What types of transportation services are available?
There are various modes of transportation services that we provide; such as but not limited to: rides, bus funds, fuel, reimbursement, ferry funds, etc.
We are contracted by the WA Health Care Authority to provide the most cost effective means of transportation. If you have access to a vehicle through yourself, friends or family, you may inquire about our fuel/reimbursement program. If you do not have access to a vehicle and reside within ¾ of a mile to a bus stop and your trip is do able by bus, your transport mode defaults to bus funds. If you are unable to use public transportation and require ride services, we may require a letter from your provider, to document the medical necessity for a higher mode of transportation – ie: ride services. This will all be determined when we create and/or screen/update your file.
We are happy to provide services in Clallam, Grays Harbor, Jefferson, Kitsap, Lewis, Mason, Pacific, Pierce and Thurston Counties.
What counties do we service?
For more information, click the button below to download our complimentary brochure:
Contact Us:
Our Address:
Paratransit Services
4810 Auto Center Way,
Bremerton, WA 98312
Our Phone Numbers:
Medicaid transportation for:
Clallam or Jefferson County: 800-756-5438
Kitsap County: (360) 377-7007 or 800-756-5438
Pierce County: 800-925-5438
Thurston, Lewis, Mason, Pacific or Grays Harbor County: 800-846-5438
All Counties - Hearing Impaired: TTY 800-934-5438
**When dialing those numbers above, clients are given the following options:
dial 1 - for scheduling or to reach the call center for general questions and inquiries
dial 2 - to cancel a request
dial 3 - (for Medical Providers only)
dial 4 - to check on a scheduled request
dial 5 - for Workfirst clients
dial 6 - to record a comment, compliment or complaint
All Counties - FAX 360-377-1528
All Counties - Toll Free FAX 855-742-5078
Medical Providers Line:
Phone: 1 (855) 553-0355
Fax: (360) 373-0502
For Business Opportunities:
Jeff Lozensky Jr. - Business Development Manager (360) 377-6017 Ext 399
For Sub-Contracting Opportunities:
Colleen Clark: (800) 933-3468 Ext 362
