Having trouble requesting service? Click here to watch our tutorial on how to request services online!

Welcome to Washington State Non-Emergency Medical Transportation

Paratransit Services is one of the Washington State Non-Emergency Medical Transportation Brokers servicing: Clallam, Jefferson, Kitsap, Pierce, Mason, Thurston, Lewis, Grays Harbor and Pacific Counties.

We are contracted by the WA Health Care Authority to provide non-emergency medical transportation assistance for those who eligible on Medicaid/AppleHealth, to/from Medicaid covered services. Typical services can include, but not limited to:

  • Behavioral Health (Mental Health/Chemical Dependency)

  • Dental

  • Dialysis

  • Opioid Substitution Treatment

  • Primary Care

  • Specialty Medical Care

We are contracted to provide the lowest cost mode of transportation. We may require documentation from your provider to assist with your request if you live on a bus line and are in need of ride services or requesting transportation outside of your local community. Most common types of transportation that we assist with are:

  • Bus pass/tickets/EPURSE funds

  • Ferry funds

  • Gasoline

  • Reimbursement – Mileage, Bridge Toll, Parking, etc.

  • Ride services

** Please call 9-1-1 for emergency situations or transportation to the Emergency Room. **

Our Service Area:

Click on your county to view the service request phone number.

We can provide assistance with transportation in:

  • Clallam County

  • Jefferson County

  • Kitsap County

  • Mason County

  • Grays Harbor County

  • Thurston County

  • Peirce County

  • Pacific County

  • Lewis County

Hours:

  • Monday | 8:00am to 5:00pm

  • Tuesday | 8:00am to 5:00pm

  • Wednesday | 8:00am to 5:00pm

  • Thursday | 8:00am to 5:00pm

  • Friday | 8:00am to 5:00pm

2025 Holiday Closures:

  • New Year's Day - Jan. 1

  • Martin Luther King Jr. Day -  Jan. 20  

  • Presidents’ Day - Feb. 17

  • Memorial Day - May 26

  • Juneteenth - June 19

  • Independence Day - July 4

  • Labor Day - Sep. 1

  • Veterans Day - Nov. 11    

  • Thanksgiving - Nov. 27 and Nov. 28

  • Christmas Day - Dec. 25

Reminder: Requests for service must be submitted at least two (2) business days in advance.

Please Note: Any request made after 5 P.M. will be considered submitted on the next day.

Please account for the above closures when submitting request.

Contact Us:

Hours of Operation:

8:00am to 5:00pm (Monday through Friday)

Our Address:

Paratransit Services
4810 Auto Center Way,
Bremerton, WA 98312

Our Phone Numbers:
Medicaid transportation for:
Clallam or Jefferson County: 800-756-5438
Kitsap County: (360) 377-7007 or 800-756-5438
Pierce County: 800-925-5438
Thurston, Lewis, Mason, Pacific or Grays Harbor County: 800-846-5438
All Counties - Hearing Impaired: TTY 800-934-5438

**When dialing those numbers above, clients are given the following options:

  • dial 1 - for scheduling or to reach the call center for general questions and inquiries

  • dial 2 - to cancel a request

  • dial 3 - (for Medical Providers only)

  • dial 4 - to check on a scheduled request

  • dial 5 - for Workfirst clients

  • dial 6 - to record a comment, compliment or complaint


All Counties - FAX 360-377-1528
All Counties - Toll Free FAX 855-742-5078

Medical Providers Line:

  • Phone: 1 (855) 553-0355

  • Fax: (360) 373-0502

For Business Opportunities:
Jeff Lozensky Jr. - Business Development Manager (360)377-6017 Ext 399

For Sub-Contracting Opportunities:
Colleen Clark: (800) 933-3468 Ext 362

Problems with your trip? Click the button to fill out our comment form:

Third Party Account Authorization:

To authorize another party on your account, please complete the client account authorization form and return to Paratransit Services via fax (1-855-742-5078) or mail to 4810 Auto Center Way Bremerton, WA 98312. Click the button below to download the form.